Returns, Exchanges & Quality Policy

Please inspect your ring promptly after delivery. An unengraved ring that does not fit, or a ring with a verified silver material, workmanship or order-fulfilment problem, may qualify for a free replacement when reported within 7 calendar days of delivery.

How to request a replacement

1. Email studio@forgedbyyou.com within 7 calendar days of delivery.
2. Include your order number, the reason for the request, the replacement size if applicable, and clear photographs for a quality concern.
3. Wait for return instructions before sending the ring. Unauthorised returns may be delayed or lost.

For an approved size or quality replacement, Forged by You will cover standard return and replacement shipping. The returned ring should be unused except for reasonable fitting and should include its original packaging where reasonably possible.

Size exchanges

Ring sizing is based on the US size chosen by the customer. For an unengraved ring, a free size replacement is available when the request is made within 7 days of delivery. An engraved or otherwise personalised ring cannot be exchanged because the customer selected the wrong size. If the ring supplied does not match the size confirmed in the order, it is treated as an order-fulfilment issue and remains eligible for a free replacement. Review the ring size guide before ordering.

Quality concerns

999 fine silver is softer than 925 sterling silver. Surface scratches, small dents, gradual finish changes and tarnish caused by normal wear are expected characteristics and are not, by themselves, material defects. Damage caused by impact, crushing, chemicals, misuse, alteration or unsuitable care is not a manufacturing defect.

If an approved replacement is unavailable, we will contact you to arrange an appropriate remedy. Nothing in this policy limits consumer rights that cannot lawfully be excluded.

Engraving and customer-entered details

Customers are responsible for checking ring size, engraving spelling, width, weight and other personalised information before approving the order. Ring width and weight are discussed and confirmed for custom work. An engraved or otherwise personalised item is not returnable or exchangeable for a non-quality reason. A difference caused solely by information entered or approved incorrectly by the customer is not a product defect. If we make the item differently from the confirmed order, contact us within 7 days of delivery.

Other returns

Outside any mandatory consumer withdrawal right that cannot lawfully be excluded, we do not accept change-of-mind returns or exchanges. Where local law gives a customer a mandatory cooling-off or withdrawal right for a standard, unengraved and non-bespoke item, that right remains available and the customer must contact us within the applicable legal period. Unless the law requires otherwise or we agree to cover it, the customer is responsible for return postage for a non-quality withdrawal.

Engraved items and rings made to a specially confirmed width, weight or other customer specification are personalised goods. They are not returnable or exchangeable for a non-quality reason, including where a general cooling-off exception for personalised goods applies. This does not affect remedies for verified material, workmanship or order-fulfilment issues.