Warranty & Quality Guarantee

Every Forged by You ring is individually hand-finished in 999 fine silver. This guarantee explains the support available if a verified material or workmanship problem appears after delivery.

Six-month workmanship guarantee

For six months from the recorded delivery date, we will review concerns involving verified silver material or workmanship defects that were not caused by normal wear, impact, misuse or unsuitable care. This guarantee is separate from the 7-day size replacement policy.

What is covered

What is not covered

999 fine silver is naturally softer than 925 sterling silver. Surface scratches, small dents, gradual finish changes and tarnish are expected characteristics of wear and are not defects by themselves.

The guarantee does not cover damage caused by impact, crushing, bending, chemicals, chlorine, abrasive cleaning, misuse, unauthorised repair or alteration, loss, theft, or an incorrect size or engraving detail supplied or approved by the customer.

How to request support

  1. Email studio@forgedbyyou.com or open a support request.
  2. Include the order number, a description of the concern and clear photographs from several angles.
  3. Wait for written return instructions before sending the ring.

Available remedy

After inspection, an approved claim may be resolved by repair, replacement or another appropriate remedy. Forged by You covers standard return and replacement shipping for an approved claim. If repair or replacement is unavailable, we will contact you about the available solution.

This guarantee does not limit consumer rights that cannot lawfully be excluded. For delivery-size concerns reported within 7 calendar days, review the Returns, Exchanges & Quality Policy. For daily care, review the 999 Fine Silver Care guide.